Once you place your order, you will receive an order confirmation immediately from us. You will then receive another email from a member of our team within 1-2 business days with a few questions that will grant us access to your website. Once we receive access, our team will complete the optimization work within 4-6 business days. We will then deliver a report showing an overview of the before/after results.

Yes. Our team always works by making a copy of the theme and publishing the new theme after the optimization work has been completed. We never make changes to the live theme, so the original live theme stays as a backup. We also only request access to the Shopify apps and settings we need to complete the optimization, so all sensitive client information will be secure.

No. We always work on a theme copy which will be published once the optimization work is complete. The changes that our team applies are incremental, so your website will continue to work as it should once the new theme is published. We kindly as that you do not make any changes to the live theme while the optimization work is in progress. If you make any changes to your live theme during our optimization process, you’ll have to apply those same edits to our new theme as well.

Once our team completes the speed optimization process, your website will maintain its original appearance and functionality. If any elements need to be removed from the page, we will consult with you first and offer advice. Any content changes will only be made with your approval. This may include removing external scripts or widgets, such as iframe scripts or JavaScript snippets obtained from third-party services.

Once our team completes the speed optimization process, your website will maintain its original appearance and functionality. If any elements need to be removed from the page, we will consult with you first and offer advice. Any content changes will only be made with your approval. This may include removing external scripts or widgets, such as iframe scripts or JavaScript snippets obtained from third-party services.

We perform optimization work on a majority of your website and ensure it is compatible with all devices. Your website will have a consistent code base across all devices, with varying styles based on the screen size of the device accessing it.

Our aim is to make your website as future-proof as possible by making changes to the Liquid theme code and implementing JavaScript when necessary. The majority of our edits have long-lasting effects. In addition, we provide recommendations in the report to equip you with valuable information for the future. However, some things out of our control such as the future installation of new Shopify apps, addition of new website features, and creation of new content pages could all reduce site speed.

The amount of optimization we can achieve varies and depends on a few factors, such as what tool you’re using to gauge the speed, what the internet connection speed is of the tool/user and how many 3rd party Shopify apps you’re using. Our team will always communicate with you on what speed we can achieve prior to kicking off any optimization work.